Bill Payment

If you have questions about your Shawnee Communications or ShawneeLink Internet service, please review our Frequently Asked Questions. It’s likely we have addressed the issue here for your convenience.

Still have questions? It’s no problem; you can contact our friendly 24/7 customer service and tech support reps for prompt, courteous attention.

How does your billing cycle run?
When do you disconnect for non-payment?
What is the reconnection process?
What are the different ways I can pay my bill?
If I sign up to have my bill automatically paid by my checking account or credit card, how long before it takes effect?
I have a question about my bill. Who do I call?
If I set up for auto pay, what time of the month will my account be charged?

How does your billing cycle run?

We bill for the month you are in. Our bills are printed on the 21st of the month and apply to the next calendar month. Customers typically receive their bill during the first week of the month that is being billed.

When do you disconnect for non-payment?

Three business days after bills are due, we print and mail late notices. Eight business days after late notices are mailed, we disconnect for non-payment. So in short, we disconnect for non-payment 11 business days after the bills are due. All non-payment disconnects are subject to a $20 reconnect fee.

What is the reconnection process?

Simply call ShawneeLink at 800-461-3956, and a customer service representative can assist you in making payment arrangements to get your service restored.

What are the different ways I can pay my bill?

You can pay your bill five different ways:

• A visit to one of our local offices can facilitate cash, check, money order and credit or debit card payments.
  
• Checks and money orders can be mailed to:
  

  Shawnee Communications PO Box 69 Equality, IL 62934

  Shawnee Communications PO Box 326 Rosiclare, IL 62982

  
  
• You can also pay online at www.shawneelink.net Simply click on “My Accounts” and enter your account number and password. (Note: Customers who pay online require a customer care username and password that is different from their e-mail username and password.)
  
• You can sign up for Quick Pay, which will automatically deduct payments from your checking account or from your credit card.
  
• You can call and pay over the phone with a credit or debit card.

If I sign up to have my bill automatically paid by my checking account or credit card, how long before it takes effect?

If you return your information to us before the 21st of the month, your next bill will be deducted from your specified checking or credit card account. If your information is returned after the 21st of the month, it will take two months for the quick-pay to take effect.

Example: If your information is returned to us on May 15th, your June bill will be deducted from your account. However, if your information is returned to us on May 29th, your July bill will be deducted from your account.

I have a question about my bill. Who do I call?

For all billing questions, call ShawneeLink at 800-461-3956 and a customer service representative will assist you. Please have a copy of your bill on hand, as billing account information will be needed for us to properly assist you.

If I set up for auto pay, what time of the month will my account be charged?

Credit cards will be charged on the 20th of the month while checking accounts will be deducted on the 5th of the month.